1. Do you deliver in Kuwait and GCC countries?

Yes, we deliver across Kuwait and to all GCC countries including Saudi Arabia, UAE, Qatar, Bahrain, and Oman.

2. How long does delivery take?

Kuwait: 1–2 working days
GCC: 3–7 working days depending on the destination

3. What are the delivery charges?

Delivery charges vary based on location, weight, and order size. The exact amount is shown at checkout. Free delivery may be available on selected offers.

4. What payment methods do you accept?

We accept KNET, Visa, MasterCard, Apple Pay, and Cash on Delivery (Kuwait only).

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via SMS or email.

6. Do you offer same-day delivery?

Same-day delivery is available in selected areas within Kuwait for orders placed before a specific time.

7. Can I return or exchange a product?

Yes, returns and exchanges are accepted within 7 days for Kuwait orders. GCC returns are subject to approval.

8. Who pays for return shipping?

Return shipping costs are the responsibility of the customer, especially for GCC orders.

9. What if I receive a damaged or wrong product?

Please contact us within 48 hours with photos or videos, and we will resolve the issue promptly.

10. Are there customs or import charges for GCC orders?

 

Yes, customs duties or taxes may apply depending on the destination country and are to be paid by the customer.

11. Are all products eligible for GCC shipping?

Most products are available, but some items may be restricted due to shipping regulations.

12. Can I cancel my order?

Yes, orders can be canceled before they are shipped by contacting our support team.

13. How can I contact customer support?

You can contact us via WhatsApp, phone, or email. Our team is available daily.